Legal

Terms of service

Version 1.0 · Effective September 8, 2026

1. Who we are

Tactflow LLC (“Tactflow”, “we”) is a Wyoming limited liability company. These terms are the agreement between Tactflow and the business using the Service (“you”).

2. Accepting these terms

You accept these terms when you forward your business phone number to the Service, or when you click a button saying you agree, whichever happens first. The individual who does so represents that they are authorized to bind the business. We will email you a copy of what was agreed, including the version of these terms in force that day.

3. The service

You forward calls to us, either at all times or only when you do not answer. An assistant answers, states at the start of the call that it is an assistant and that the call is recorded, records what the caller needs and the service address, and books a visit within the window you set. We deliver bookings to the calendar you connect.

4. What the service does not do

The Service does not diagnose problems, does not quote prices, and does not promise a time your crew will arrive. Calls beyond its scope are captured and referred to you. THE SERVICE IS NOT AN EMERGENCY SERVICE. Callers reporting a gas leak, fire, or other emergency should hang up and call 911.

5. Your phone number

We never take ownership of your number and never ask you to port it. You control the forwarding and may remove it at any time without notice to us.

6. Your responsibilities

You will:

• only forward numbers your business is entitled to use;
• keep the information you give us about your services, hours and pricing accurate;
• not use the Service for anything unlawful, for emergency dispatch, or to make calls on your behalf to people who have not contacted you;
• not attempt to reverse engineer, resell, or overload the Service;
• remain responsible for your staff's use of your account.

7. Recording and privacy

Every call is recorded, and the assistant says so before the conversation starts. We process calls, recordings and transcripts to run the Service, to show you what happened, and to improve the assistant that answers for you. We do not sell them, and we do not use them to train models for third parties. Our handling of personal data is described in the Privacy Policy, which forms part of these terms. You are responsible for telling your own customers whatever your state requires you to tell them.

8. Fees and billing

USD 349 per month includes twelve booked jobs per billing period. Each booked job beyond twelve is USD 30, billed in arrears. The fee includes up to 1,000 minutes of call handling per month; beyond that, USD 0.45 per minute, and we will contact you before invoicing any month that exceeds the allowance. Prepay a full calendar quarter and the fee is USD 299 per month. Fees are exclusive of taxes. We charge the payment method you provide, monthly in advance, until you cancel.

9. Founding customers

If we confirmed in writing that you are a founding customer, you pay nothing for the first thirty days and billing begins on day thirty-one. Around day thirty we will ask you for a short comment and for permission to name your business and cite the numbers from that month. You may refuse, and refusing changes nothing about your price or account.

10. Late payment and suspension

If a payment fails, we will notify you and allow ten days to resolve it. After that we may suspend the Service until payment is received. We will not delete your data during a suspension; we simply stop answering calls.

11. Term and cancellation

These terms run month to month from the day the Service goes live for you. You may cancel at any time by removing the forwarding and notifying us by email; the Service ends at the end of the period you have paid for. In your first thirty days you may cancel with nothing owed. There is no cancellation fee at any point. We may cancel on thirty days’ notice, or immediately if you materially breach these terms and do not fix it within fifteen days.

12. Your data when you leave

For thirty days after the Service ends, we will, on request, provide your bookings, call records and transcripts in a machine-readable file. After that we delete them, except where we must keep something by law.

13. Who owns what

You own your customer data, your bookings, and the content of the calls to your business. We own the Service, the assistant, and everything we build to run them, including any improvements we make. Nothing here transfers our intellectual property to you, or yours to us. You grant us only the licence we need to run the Service for you.

14. Third-party services

The Service runs on top of telephony, speech, model and calendar providers. We choose them and are responsible to you for the Service as a whole, but we are not responsible for a third-party product you connect yourself.

15. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TACTFLOW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE ASSISTANT WILL ANSWER EVERY CALL CORRECTLY, OR THAT IT WILL PRODUCE ANY NUMBER OF BOOKINGS.

16. Limitation of liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS OR LOST BUSINESS, EVEN IF ADVISED THEY WERE POSSIBLE. TACTFLOW’S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT. These limits do not apply to fraud, to willful misconduct, or to amounts owed under Section 17.

17. Indemnification

You will defend and hold us harmless from third-party claims arising out of your use of the Service in breach of Section 6, including claims about a number you were not entitled to forward. We will defend and hold you harmless from third-party claims that the Service infringes their intellectual property.

18. Changes

We may change the Service, and we will notify you before removing functionality you rely on. We may change these terms with at least thirty days’ notice by email; if you do not accept a change, cancel within that window and you owe nothing further. Each version of these terms carries a version number and date, and we keep a record of the version you accepted.

19. Events outside our control

Neither party is liable for failure to perform caused by something outside its reasonable control, including carrier outages, provider outages and acts of government.

20. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws rules. Before starting any proceeding, the parties will try in good faith to resolve the dispute by direct discussion for thirty days. Any proceeding will be brought in the state or federal courts located in Wyoming, and both parties consent to that jurisdiction.

21. General

If any provision is held unenforceable, the rest stays in force. These terms, together with the Privacy Policy, are the entire agreement between us on this subject. You may not assign them without our consent; we may assign them to an affiliate or a successor of our business, with notice to you. A failure to enforce a provision is not a waiver of it. Notices to you go to the email address on your account; notices to us go to the address in Section 22.

22. Contact

[email protected] for anything about these terms, or [email protected] for the Service.
Tactflow LLC, 30 N Gould St Ste N, Sheridan, WY 82801